Your Frequently Asked Questions

Q: Do I need to create an account before I can order online?

No. When registering and enter your first order then an account is set up automatically.

Q: How can I place an order?

You can place orders and pay conveniently online by credit card or through PayPal or use the cash on delivery with a surcharge requested by the courier.

Q: Where can I check my orders, invoices or update my profile?

Accounts and tracking information can be found in "My Account":

1. 1. Log in to your account
   2. Select: My account
   3. Under the ORDERS column select: See all operations
   4. Click on the sales order number

Q: What happens if a product is considered "out of stock"?

If an item is listed as "out of stock" contact us or call us at +39 0833 588447 in order to see if we can give you reorganization times or suggest a similar product.

Q: Are BioPlasticTm products available in stores?

Our retail line is not available in stores but we are planning a retail distribution.